Thank you for contacting Houghton Regis Helpers. Our volunteers are here to help if you need occasional assistance such as with shopping, writing letters, light DIY in the home (e.g. changing a light bulb), gardening, having a cup of tea and a chat if you are lonely, or giving you a lift to a doctor or hospital appointment if no other transport is available.
We are a voluntary organisation and most of our services are free – the only exceptions are:
· for our drivers, who should charge a nominal amount for petrol
· if you require follow-up visits for gardening we ask for a small donation
See additional leaflet on charges. Receipts will be given for any charges and donations to the organisation.
When calling our help line 07587 004514 (between 10 a.m. and 4 p.m. weekdays) a volunteer will take your details and call you back. If the phone is busy, or if you call out of hours, please leave a message and we will call you back as soon as possible.
o Please give us as much notice as possible when requesting help so that we can contact an available volunteer
o Please be ready if a driver is collecting you for an appointment
o Please let us know promptly if you wish to cancel an arrangement
We treat all information you give us as confidential and only share with others with your permission or in an emergency. We ask you to please give respect to our volunteers and maintain their confidentiality.
Our volunteers are happy to help and do not seek reward, however we do appreciate your feedback and comments on our good neighbour scheme services by contacting the helpline, by letter or email.