Coronavirus Guidance - WEBSITE STATEMENT by Houghton Regis Helpers
UPDATE 26 March 2020
Houghton Regis Helpers volunteers continue to respond to requests for help with shopping, collection of prescriptions, picking up letters for posting, advice on how to manage in the current situation and friendly chatting on the phone with residents who are self-isolating and those who have been advised to stay home for 12 weeks during the Coronavirus pandemic.
The impact of the pandemic on our community is unprecedented and we are endeavouring to support all your requests for help as best we can.
Volunteers bringing shopping, food parcels or medication to you will not enter your home for their own, and your, safety. Items will be left at your front door and the volunteer will move at least 2 metres away. They will not leave until a member of your household takes the items inside. All physical contact is to be avoided.
Please keep safe and well and take care.
UPDATE 26 March 2020
Houghton Regis Helpers volunteers continue to respond to requests for help with shopping, collection of prescriptions, picking up letters for posting, advice on how to manage in the current situation and friendly chatting on the phone with residents who are self-isolating and those who have been advised to stay home for 12 weeks during the Coronavirus pandemic.
The impact of the pandemic on our community is unprecedented and we are endeavouring to support all your requests for help as best we can.
Volunteers bringing shopping, food parcels or medication to you will not enter your home for their own, and your, safety. Items will be left at your front door and the volunteer will move at least 2 metres away. They will not leave until a member of your household takes the items inside. All physical contact is to be avoided.
Please keep safe and well and take care.
Coronavirus Guidance - WEBSITE STATEMENT by Houghton Regis Helpers
UPDATE 16 March 2020
In the light of Government declarations today, 16 March 2020, that Over 70’s and those with serious health conditions should avoid social contact and stay at home as much as possible, this will impact on many of our volunteers and clients.
All communities must work together to support the most vulnerable and over the coming weeks there will no doubt be more requests than usual for shopping, from both existing clients and other residents who live alone and have no family or friends nearby. Houghton Regis Helpers will endeavour to support all requests for shopping or prescription collection, including residents calling for the first time.
Volunteers carrying out shopping or prescription collection will not enter residents’ homes – the exchange of money/goods will be at the front door and volunteers should avoid any physical contact with the individual. If the resident is known to be self-isolating arrangements will be made to ensure the safety of both the volunteer and the individual.
Phoneholder/s will continue to follow NHS 111 guidelines when responding to requests for help and ask relevant questions to ascertain the health and well-being of the client. Clients requesting lifts will also be questioned about their health on the day of the journey.
Phone calls to vulnerable elderly clients, particularly those living alone, will be made regularly to ensure they are safe and well or in need of shopping or other help.
UPDATE 16 March 2020
In the light of Government declarations today, 16 March 2020, that Over 70’s and those with serious health conditions should avoid social contact and stay at home as much as possible, this will impact on many of our volunteers and clients.
All communities must work together to support the most vulnerable and over the coming weeks there will no doubt be more requests than usual for shopping, from both existing clients and other residents who live alone and have no family or friends nearby. Houghton Regis Helpers will endeavour to support all requests for shopping or prescription collection, including residents calling for the first time.
Volunteers carrying out shopping or prescription collection will not enter residents’ homes – the exchange of money/goods will be at the front door and volunteers should avoid any physical contact with the individual. If the resident is known to be self-isolating arrangements will be made to ensure the safety of both the volunteer and the individual.
Phoneholder/s will continue to follow NHS 111 guidelines when responding to requests for help and ask relevant questions to ascertain the health and well-being of the client. Clients requesting lifts will also be questioned about their health on the day of the journey.
Phone calls to vulnerable elderly clients, particularly those living alone, will be made regularly to ensure they are safe and well or in need of shopping or other help.